The shopping experience of the department store (pleasant environment, individual attention by knowledgeable salespeople etc.) is now only to be found in upmarket boutique shops, whereas hoi polloi are being served by goods distribution systems that are essentially automated.
I think it comes down to the cost of real estate. Both for the store, but also for employees’ housing. Higher rents mean people need to be paid more which means fewer employees and a worse experience.
I don’t know who came up with the “30% of your salary” rule for housing, but it was probably the same person who came up with the “3 months salary for a ring” rule. It seems made up. 30% is way too high. I’d love to see a survey of these factors globally. I think we put up with things in America because we don’t know any better.
If you remove dampening elements, the resulting system is more agile but also more fragile and potentially self-destructive.
They put too many obstacles between the customer and the checkout counter. The customer had to travel, potentially long distances. Then they had to wander the aisles looking for the product, compare it without any unbiased third party reviews. Then they had to travel back home. This all added friction, not to mention the overall price of the products.
All the opulence of those stores came from high operating costs, which were ultimately borne by the customer.
The sales staff expertise came with commission-based sales, which meant you could never really trust the salesperson because they had a vested interest in making a sale whether the product was good or not.
Mourning the loss of department stores is like bemoaning the loss of fancy horse carriages.
It seemed to start changing in the 80s when the "Mallrats" style malls came to prominence followed by the big box stores in late 80's/90's.
Meanwhile Best Buy is looking more like an old school department store, with sections for one vendor.
For example, the high rise Mitikah in CDMX was recently completed, and it has a mall complete with metro access, cinema and a giant department store chain called Liverpool. Pictures from the opening[0].
Another new mall, Portal Norte is under construction in Naucalpan, a suburb.[1] Not sure whether it will feature a Liverpool but I would almost be surprised if it wouldn't.
I went to Puebla last month and it has a whole neighborhood of malls called Angelopolis, including bike paths to connect them.[2] The last mall opened in 2018.[3]
I love malls because they are car free, pretty plants and have armed guards. It feels safer than being in the street.
[0]: https://www.facebook.com/liverpoolmexico/posts/liverpool-m%C... [1]: https://www.eluniversal.com.mx/edomex/portal-norte-es-un-mon... [2]: https://www.corazondepuebla.com.mx/descubre/parque-lineal/ [3]: https://www.e-consulta.com/nota/2017-12-14/ciudad/abre-soles...
Everything else is usually too expensive, doesn't offer a good variety and quality of products, or is highly targeted at teenage girls for some reason. As a guy I honestly don't know where to go shopping for clothes... I just have to hope for occasional random finds.
Or we will all eventually just dress like steve jobs, just pairs of the one legal compliance shirt and pants combo available for sale.
I make it a point to try and visit them when I can. A couple hours in Selfridges in London, Galeries Lafayette in Paris, Stockmann in Helsinki, Nordiska Kompaniet in Stockholm or Magasin du Nord in Copenhagen will tell you something about the country you're visiting, and keep you well entertained. I never buy anything outside of maybe a snack from their over-the-top food halls (most recently Moomin-shaped-gummies in Helsinki), or a sometimes surprisingly affordable lunch at one of their lunch counters (it's hard to beat the view you get along with your lunch or apéro at the top Galeries Lafayette on their terrace).
But in any case, none of these flagships have ever seemed empty or disused. On the contrary, I'm always surprised that while I might be astounded by the prices on display, there are always hundreds of local shoppers who seem to be quite happy to pay them.