This is true for most brands. They are too big to care, it won't affect business.

That's why my next laptop will be from a smaller brand that I know it has a good customer support.

Asus has no spare batteries in stock to fix my laptop, only a few years after its release. A laptop that cooks its battery well done with the intel and nvidia electric heaters. I'm not sure I will order from Asus again soon.

Laptops seem to in general be a losers game unless you need lots of compute. I wonder what would be better cheap alternatives.

The good thing about Asus is that probably you won't need to contact support ever again.